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Returns Policy
Twin Apparel has a strict refund policy.
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We know as much as the rest of you how frustrating it can be to order clothing, wait (im)patiently to wear your new clothes and then you have to send it back when it doesn't fit.
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So, at Twin Apparel we focus on providing our customers with enough information to ensure you make the right size selection before purchasing.
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Click here for sizing guidance.
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We refund:
Defective or faulty products
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We don't refund if:
You changed your mind
You ordered the wrong size
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We understand this might be off-putting; unfortunately we aren't Jeff Bezos (yet) and as a small business we aren't able to run an Amazon-style refund service where you can order every size, try them all on and then send them all back.
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We hope you understand and if you have any questions about any of our products or sizing to put your mind at ease, we would be more than happy to assist you or provide recommendations on the below details:
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For returns that comply with our policy:
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(with reference 'returns' in email subject)
Shipping
Products are shipped from various Printful fulfilment sites and will be delivered between 7 and 22 days.
The variable delivery time is due to the personalisation and creation of each order, along with the availability of each colour and size at particular warehouses. The majority of orders will be fulfilled at the UK and Latvian sites and those fulfilled at the UK site will arrive quickest.
We can assure you your purchase will be worth the wait!
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Delivery is FREE for all UK customers.
